Privacy Policy
The short version
We collect what we need to fulfill your order and improve your experience. We never sell your data. You can request deletion anytime.
This privacy policy explains how ORIGEN ("we", "us", or "our") handles your personal information. ORIGEN is operated by objkt AG.
What we collect
When you buy something
- Contact details: Name, email, phone number
- Shipping address: Where to send your print
- Payment information: Processed securely by our payment providers—we don't store your full card details
- Order details: What you bought, sizes, frames, and for generative prints, the specific variation you claimed
When you browse
- Device information: Browser type, operating system
- Usage patterns: Pages visited, time on site, how you found us
- Location: Country and city based on IP address (not precise location)
- Cookies: Small files that help the site work and help us understand how people use it
How we use your information
To fulfill your order: Process payment, produce your print, ship it, send you updates.
To help you: Respond to questions, solve problems, process replacements if needed.
To improve: Understand how people use our site so we can make it better.
To communicate: Send order updates. Marketing emails only if you've opted in—and you can unsubscribe anytime.
To comply with law: Meet legal obligations, prevent fraud, protect our rights.
Who we share with
Fulfillment partners: The facilities that produce and ship your print need your shipping information.
Payment processors: Your payment provider processes the transaction securely.
Analytics tools: In anonymized form, to understand site usage patterns.
When legally required: If compelled by law or to protect against fraud.
We never sell your personal information. Full stop.
Data security
We use encryption, access controls, and regular security practices to protect your information. No system is perfect, but we take this seriously.
Your rights
Depending on where you live, you may have the right to:
- Access a copy of your data
- Correct inaccurate information
- Delete your data
- Export your data in a portable format
- Object to certain uses
- Withdraw marketing consent
To exercise these rights, email hello@origen.art. We'll respond within 30 days.
Cookies
Essential cookies: Make the site work (cart, checkout, session).
Analytics cookies: Help us understand how people use the site.
You can manage cookies through your browser settings.
Data retention
We keep your data as long as needed to fulfill orders and meet legal requirements (like tax records). You can request account deletion anytime—we'll remove everything except what we're legally required to keep.
International transfers
Your data may be processed in countries outside your residence. We ensure appropriate protections are in place.
Children
Our services aren't for anyone under 16. We don't knowingly collect information from children.
Updates
We may update this policy occasionally. Material changes will be communicated via email or site notice.
Contact
Email: hello@origen.art
Data Controller: objkt AG